Refund Policy

Non-Refundable Policy

All sales are final. Subscriptions are non-refundable. No refunds will be provided for partial months, partial years, or any cancellation reason. By subscribing, you acknowledge and agree to this no-refund policy.

No Exceptions

We do not offer refunds in any of the following situations:

Partial months or years after cancellation
Change of mind or dissatisfaction with the service
Service interruptions or downtime
Unused portion of your subscription
Renewal payments

What You Can Do

While subscriptions are non-refundable, you have flexibility in how you use the service:

Cancel anytime: No cancellation fees or penalties
Keep access until billing period ends: Your instance continues running until the end of your current billing period plus a 3-day grace period
Stop your instance: Pause without cancelling to avoid AI provider costs while keeping your configuration

Learn more about cancelling your subscription.

Dispute Process

If you disagree with a billing charge:

Contact support first: support@agentclaw.app
We will investigate and respond within 2 business days
If unresolved, you may file a chargeback with your bank

Note: Chargebacks may result in account suspension until resolved.

AI Provider Costs

AI provider charges (OpenAI, Anthropic, OpenRouter, etc.) are billed separately by those providers based on your usage. AgentClaw does not control or refund these costs. They are entirely separate from your AgentClaw subscription.

FAQ

Can I get a partial refund?

No. We do not offer partial refunds under any circumstances.

Do you refund AI provider costs?

No. AI provider charges are separate and not refundable by AgentClaw.

What if I experienced service issues?

Contact support at support@agentclaw.app. We will work to resolve technical issues, but refunds are not provided for service interruptions.